Returns & Exchanges: Let's Solve This Issue!
We will do whatever it takes to ensure you are completely satisfied with your purchase — including hassle-free returns and exchanges, and 1:1 expert support to help you with fit or functionality questions.
Watch Before You Exchange — Let's Be Sure
If you can't get your toes into the slots, or you think the shoe is too small, this video can help:
To start a return or exchange, watch this video to the end — the button at the bottom of this page unlocks when it finishes.
Can’t Get Toes In? — Use Correct Try-On Technique
Don't worry, it gets easier! Anchor the shoe on the ground, pull the tongue with one hand, and guide your toes with the other. Peluva socks make slide-in much easier! Follow the video instructions: watch the try-on technique.
Too Tight? Understand The Glove-Like Fit
Peluvas should fit tight, like a glove! Your toes can fill their entire slots (or a little gap is okay). If a bit tight at first, know they'll stretch over time. Your toes should not feel jammed or cramped. If sizing is wrong, let's exchange (test sizing indoors before use).
Take Action
Contact support@peluva.com for 1:1 guidance, or hit the button below to initiate an exchange or return.
Returns & Exchanges Guidelines
- Shoes must be in new condition in original box. Assess fit and sizing indoors first!
- Please contact us within 30 days of purchase. Email support@peluva.com to get approval outside 30 days.
- We ship exchanges to USA addresses only.
- Socks are not eligible for return.
- Defective products: we'll send a free replacement regardless of timeline. Just email support@peluva.com with photos of the problem.
Need to start a return or an exchange?
The button unlocks when the fit video above finishes — tap it to jump back to the video. Still stuck? Email support@peluva.com and we'll help right away.