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Returns & Exchanges: Let's Solve This Issue!

We will do whatever it takes to ensure you are completely satisfied with your purchase — including hassle-free returns and exchanges, and 1:1 expert support to help you with fit or functionality questions.

Please note: items marked Final Sale cannot be returned or exchanged.

Watch Before You Exchange — Let's Be Sure

If you can't get your toes into the slots, or you think the shoe is too small, this video can help:

To start a return or exchange, watch this video to the end.

1

Can’t Get Toes In? — Use Correct Try-On Technique

Don't worry, it gets easier! Anchor the shoe on the ground, pull the tongue with one hand, and guide your toes with the other. Peluva socks make slide-in much easier! Follow the video instructions: watch the try-on technique.

2

Too Tight? Understand The Glove-Like Fit

Peluvas should fit tight, like a glove! Your toes can fill their entire slots (or a little gap is okay). If a bit tight at first, know they'll stretch over time. Your toes should not feel jammed or cramped. If sizing is wrong, let's exchange (test sizing indoors before use).

3

Take Action

Contact support@peluva.com for 1:1 guidance, or hit the button below to initiate an exchange or return.

Refund Policy

 

Returns & Exchanges

You can return or exchange eligible items within 30 days of delivery.
Items must be new and unworn, in the original box. Please try your shoes on indoors on a clean surface.
Start your return or exchange at peluva.com/pages/returns-and-exchanges.
A return shipping fee applies unless you added Returns Coverage at checkout. A $10 return shipping fee will be applied to domestic orders without Returns Coverage.
Exchanges through the portal ship to US addresses. Canadian orders: see our International policy below.
Final-sale items and socks are not eligible for return or exchange. See our Final Sale policy below.
Refunds go to the original payment method once your return is received and inspected.
Please use a separate package and label for each order.
Requests outside 30 days are reviewed case by case. Email support@peluva.com.

Final Sale

Items marked Final Sale are discounted on the condition that they can't be returned, exchanged, or refunded.
Final-sale items are labeled on the product page. All socks are final sale.
Final sale doesn't affect our quality promise. Manufacturing defects, wrong items, damage in transit, and lost packages are still covered. See our Defects & Damage policy below.

International (Canada)

peluva.com ships to the United States and Canada only.
Canada shipping: 7–14 business days after shipment. Price calculated at checkout. Duties and taxes are the customer's responsibility.
Canada returns: start your return within 30 days of delivery at peluva.com/pages/returns-and-exchanges. Exchanges aren't available for Canadian orders. A $20 return shipping fee applies unless you added Returns Coverage at checkout.
Refunds cover the product price only and are issued once your return is received and inspected. Shipping, duties, and taxes aren't refunded.

Defects & Damage

Manufacturing defects: if your Peluvas develop a manufacturing defect within 6 months of delivery, we'll send a replacement at no charge, and you don't need to return the original pair. If you'd prefer a refund, or a replacement isn't available, we'll refund you to your original payment method. This applies to all products, including final-sale items and socks.
Damaged on arrival or wrong item: let us know within 30 days of delivery and we'll make it right at no cost.
Late packages: if your order hasn't arrived within 5 business days of the estimated delivery date, contact us and we'll trace it and reship or refund.
Marked delivered but not received: check around your property and with neighbors, and allow 48 hours, since packages are sometimes scanned early. If it still hasn't turned up, contact us within 30 days of the delivery date and we'll investigate with the carrier.
Not covered: normal wear (worn tread, scuffs, stretching, stains, odor) and damage from misuse or accidents (soaking suede, heat, pets, activities the shoe isn't designed for).
How to report: email support@peluva.com with your order number, a short description, and clear photos of the affected area plus the full side, top, and sole.

Need to start a return or an exchange?

Continue to Returns Portal